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FAQs

WHY 'THE GUILD'?

A guild is an association of craftspeople or merchants formed for the mutual aid and protection and for the furtherance of their professional interests. The purpose behind the creation of The Guild Box was to gather together artisans and craftspeople who depended on markets, fairs or shows for income. Our goal is to change the online shopping behaviour - enjoy shopping locally, embrace the cost of products created in Canada, by Canadians, and choose to strengthen community economies. 

Where are you located?

The Guild Box Co. is located in Brockville, Ontario and its vendors hail from all over Southern and Eastern Ontario.

Will a copy of the receipt be included inside of my gift box?

No, we do not include any form of receipt or packing slip inside of the gift box. All receipts are emailed to the person who purchases the gift box.

I love the New Home Box but would like to switch out one of the items, is this possible? How do I do it?

Every item is individually priced so we are happy to change out one product for another. It's easiest with products that are priced equally, but should the item you want is more expensive, we will simply invoice you for the difference. Likewise, if the item is less expensive, we will issue a refund for the difference.  

You can switch products easily by including a note to us at checkout - let us know which product you want and which you'd like removed; easy peasy!